Strong recommendations signal importance and safety, while hesitant language can unintentionally suggest doubt and uncertainty.
(Guiding, autonomy-supportive approach)
Use language that opens space for dialogue and shows respect:
These responses:
(Persuading, correcting, or debating)
Avoid language that escalates resistance or sounds dismissive:
These responses unintentionally:
“What worries you most about fluoride?”
“That’s a very common concern, especially with what’s shared online.”
“Would it be okay if I shared what the evidence shows?”
“With the right amount and supervision, fluoride is safe and helps strengthen teeth before cavities start.”
“How does that sound? Does that help answer your question?”
Research on preventive care communication shows that motivational interviewing–informed approaches reduce resistance and support acceptance when concerns are expressed. Fluoride hesitancy is often driven by fear, uncertainty, or exposure to alarming messages rather than outright opposition.
Switching from persuading to guiding:
Disclaimer – Professional Communication Tools
The communication principles and practical examples presented on this page are provided for educational and informational purposes only. They are intended to support reflective practice and professional development in the context of dentist–parent communication around preventive oral health care. These materials do not constitute clinical, medical, legal, or professional advice, and they are not a substitute for individual clinical judgement, professional training, or applicable national guidelines, regulations, or standards of care. The International Association of Paediatric Dentistry (IAPD) does not mandate the use of these principles, nor does it guarantee any specific clinical or behavioural outcomes resulting from their application. The examples provided are illustrative and non-exhaustive, and their appropriateness may vary depending on individual circumstances, patient needs, cultural context, and local regulatory frameworks. By using these materials, users acknowledge that responsibility for clinical decisions, professional conduct, and patient communication remains solely with the treating professional. To the fullest extent permitted by applicable law, the IAPD disclaims any liability for loss, damage, or claims arising from the use or interpretation of the content provided.
The Fluoriders campaign is an initiative of the International Association of Paediatric Dentistry (IAPD) designed to promote good oral hygiene habits in children.
The Fluoriders initiative is supported by an educational grant from Colgate’s Bright Smiles, Bright Futures® programme. All educational content is developed independently by IAPD.
